• Security and Fraud

Keeping financial information secure is one of our most important responsibilities. Feel safe knowing how we work with you to prevent fraud and identity theft. At CIMB Clicks, we take that extra initiative to protect you as well as inform you on how to stay safe online.


Guard yourself against fraudulent look-alike sites. SecureWord is an additional authentication layer used by CIMB Clicks internet banking to verify that the login page is a genuine CIMB Clicks site. Make sure to check the SecureWord before key in your password.

Multiple Factor Authentication for TAC

Apart from your usual SMS, you can now opt to purchase a TAC generating device or download a free mobile app on your phone. These new options generate instant TACs, without the need to wait for your SMS.

Transaction Protection

Preventing an unauthorized transaction before it takes place. CIMB Clicks have another layer of security if we detect suspicious activity in your CIMB Clicks account.

Web Trust

The Seal of Assurance that tells customers that an independent certified public accountant has evaluated CIMB Bank's business practices and controls and determined that they are in conformity with WebTrust Principles and Criteria for Security and Privacy.


What is "Phishing?" "Phishing" is a type of identity theft where criminals blast emails to a mass audience in their malicious attempt to bait you into fake websites.

You'll then be asked to disclose confidential financial and personal information, passwords, credit card numbers along with any other highly confidential questions.

The most common type of phishing scam is an email threatening serious consequences if you do not log in and take immediate action. A bogus link is usually provided in that email which leads to a fake website identical to the bank's website.




Never respond to emails, open attachments, or click on suspicious links from reputable institutions or unknown senders asking for personal or financial information.

CIMB will never ask you to validate or restore your internet banking access via email or pop-up windows. If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 1-300-880-900 or email to callcentre@cimb.com

Find out how to spot fraudulent websites, emails & SMS.

Avoid falling prey to phishing websites, emails & SMS.

Alert us if you spotted anything suspicious.

Find out how to protect yourself and your computer!

The best detector of fraud and identity theft is you. Through proactive monitoring, you can look for unusual activities and act fast before there's damage.

Why is it important to monitor your accounts? We recommend frequently reviewing your account activity online. Here are some benefits to consider:

  • A majority of all identity fraud is first discovered by the victim.
  • The sooner fraud is detected, the lower the financial impact.
  • Customers who access their accounts online detect fraud earlier than those who rely on mailed statements.
  • Customers who set up email or SMS alerts receive timely notification about important activity in their accounts, which can help identify fraud quickly.
  • Customers who choose to receive electronic statements instead of mailed statements reduce their risk of mail fraud.

If you have received a fraudulent email, please forward it to callcentre@cimb.com

Please do not remove the original subject line, or change the email in any way when you forward it to us. 

If you have entered personal information after clicking on a link or suspect fraudulent behaviour, please call us immediately at

1 300 880 900

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+603 6204 7788